1)Internet risks – give examples of four things that can go wrong with a transactional site?
- Credit card fraud. The misuse of a credit card number by either an employee of the site or an unauthorised person using the card/number to purchase goods.
- Site could become non-operational, ie, site 'goes down' during a transaction or at any other time leading to downtime (or no 'orders' coming in) until the problem has been rectified.
- Risk of purchased items not arriving, whether it be a problem with the organisation with whom the transaction was placed or their delivery provider (ie, Australia Post or a private courier service).
- An authentic site could be 'duplicated' by an unauthorised person to mislead 'customers' out of money. For example, a bogus website portrayingitself as the Red Cross looking for donations to aid a cause they support.
2) Write down a definition for each:
a) E-commerce: All financial and informational electronically mediated exchanges between an organisation and its external stakeholders (Chaffey & Wood, Business Information Management, p. G5).
b) E-business: All digital information exchanges supporting business processes that are mediated through internet technology including transactions within and between organisations (Chaffey & Wood, Business Information Management, p. G5).
3) What is the difference between buy side and sell side eCommerce?
Buy side eCommerce are ecommerce transactions between a purchasing organisation and its suppliers, possibly through intermediaries (Chaffey & Wood, Business Information Management, p. G2), whereas sell side eCommerce are eCommerce transactions between a supplier organisation and its customers, possibly through intermediaries (Chaffey & Wood, Business Information Management, p. G12).
4) Describe the different types of eBusiness.
5) Which digital technology has the highest penetration rate? Explain and source your answer.
The answer to this question has to be, by far, mobile phones. “There were an estimated 4.6 billion mobile phone subscriptions at the end of last year, compared with about 1 billion in 2002, the International Telecommunication Union said in a report. In developing nations, 57 percent of people were signed up.” (http://www.msnbc.msn.com/id/35539966/ns/technology_and_science-wireless/). Comparing mobile phone usage to internet usage, the UN report also says “An estimated 1.7 billion people, or 26 percent of the world's population, were online last year, up from 11 percent in 2002.” (http://www.msnbc.msn.com/id/35539966/ns/technology_and_science-wireless/).
Incredible really when you think about it. But with the cost of setting up and maintaining broadband networks, developing countries could possibly be deterred from providing such a service, in favour of a mobile phone network, which could possibly (and obviously is) appeal to more users.
6) List: Four drivers to adoption of sell-side e-commerce by business.
Reduced costs, ie. With no physical shop front, costs can be reduced on expenses such as rent of premises, utility expenses (phone, power etc.).
Reach a wider target. With the assistance of postal services and couriers etc., people who live across borders and who wouldn’t normally shop in your ‘store’ are able to spend money with you online.
Also reduced sales and purchasing costs, by being able to ‘shop around’ online, could mean a business could buy supplies etc. at a much cheaper price.
Another driver is an increase in speed in which goods can be dispatched and delivered.
(see slide 16)
7) Four barriers to adoption of sell-side e-commerce by business.
No face to face contact can be a turn off to some customers, in particular, elderly consumers who are unfamiliar with and ‘scared’ of using the internet and/or computers.
Set up costs of a website may put some business people ‘off’ the idea of setting up online.
If the website were to ‘go down’, the cost of getting it back online added to the cost of lost sales.
Lack of skills and knowledge, both within management and staff in using the internet. Change can be very difficult to overcome for some, and a business who made a decision to go ‘online’ could face staffing problems.
8) How might a restaurant in Sturt Street Ballarat benefit from an online presence?
Personally, I wish more restaurants in Sturt Street had an online presence. I could search for them online, look at their menu options, pricing, make a booking or enquiry, and even their policy on alcohol (ie, can I BYO, is there a ‘corkage’ fee etc.) and be able to make an informed decision as to whether I want to eat there, or can I even get a seat here tonight???
9) What are some examples of Digital information??
Music, movies, photos, downloadable PDF files…I think this list could be endless. Anything from word processing files, to databases stored electronically, to all of the uni units I’ve completed so far and stored all of my work on a hard drive. Digital information has a very broad meaning these days, and I think it has different meanings to everyone.
10) What is the semantic web? Are we there yet?
According to W3 website, “The Semantic Web provides a common framework that allows data to be shared and reused across application, enterprise, and community boundaries.” (http://www.w3.org/RDF/FAQ).
Are we there yet? If the above explanation is accurate (and it seems to make sense to me), then no, we’re not. Many of us use different applications and even hardware (for example, Apple and Windows), that cannot be interchangeable and compatible with each other all of the time. Companies in the same fields use different computer programs to do the same task (ie. an accounting program), and ordinarily speaking, programs such as these cannot be used in ‘conjunction’ with each other, they have to be used separately.
No comments:
Post a Comment